NERC Establishes Public Complaints Office In Kaduna

Channels Television  
Updated July 7, 2013

The Nigerian Electricity Regulatory Commission (NERC) has established a public complaints office in Kaduna state.

This latest initiative introduced by the Nigerian Electricity Regulatory Commission (NERC) is aimed at tackling the numerous challenges facing the power sector in the state.

Commissioner in charge of government and customer affairs of NERC, Abba Ibrahim, pointed out that the forum was established as part of efforts to ensure efficiency in the power sector.

He explained that complaints that could not be settled at the customer care units of Kaduna Electricity Distribution Company would be addressed by the forum office especially issues of over billing and poor service delivery.

The introduction of a forum office is expected to serve as one of the appeal levels for customer complaints to address disputes between electricity consumers and service providers.

Estimated billing has proven to be a major problem between consumers and the power holding company of Nigeria. With a huge deficit of meters, Nigerians across the country often lament the irregularity in their electricity charges

Residents say this public complaints forum, which has been inaugurated in eight states of the federation and the federal capital territory may not readily address the core challenges of electricity supply but may provide some respite, hopefully.