The Nigerian Telecommunications Commission, organized a meeting seeking to educate and address some telecommunication issues regarding service consumers.
Consumers of telecommunication services are demanding better services, value for money spent, timely and fair redress of complaints, as well as protection from unwholesome practices of some service providers.
These were some of the demands of the attendees at the 21st edition of the Consumer Town-Hall Meeting.
Represented at the forum were Network operators and deregulators, who were proffering solutions to consumer related issues, in order to ensure they have value for their money.
Representative of the Initiative for the Support of Consumer Rights, Abayomi Olawoyin, speaking on behalf of the consumers, said consumer education is key to consumer satisfaction and urged service providers to avoid giving information that is ambiguous to their consumers.
Some service consumers had the opportunity to express their dissatisfaction.
According to one of them, “consumers are charged arbitrarily for automated text messages that are not consciously subscribed for”.
Undue charges for services, both subscribed and unsubscribed for, was one of the major issues highlighted.
It is expected that with meetings such as these, service providers would be challenged to live up to consumer expectations.
And if recommendations are properly implemented, the NCC, Telecoms consumers, and service providers, may just begin to see a more impactful sector, that will also help the nation come out of its economic recession.
