The Central Bank of Nigeria (CBN) has asked banks’ customers to report cases of excessive and in some cases illegal charges by Deposit Money Banks.
In a statement on Saturday by the CBN’s spokesman, Ibrahim Mu’azu, the apex bank said it had received series of complaints from customers of Deposit Money Banks (DMBs) alleging excessive charges from their respective banks.
The bank reiterated that the Revised Guide to Bank Charges clearly specified allowable charges for all banking services, warning that it would not in any way condone the fleecing of banking customers under any guise.
“It was in the quest to provide a strong voice to banks’ customers and moderate the arbitrary charges that the CBN in 2012, established its Consumer Protection Department,” the statement read.
The apex bank said it had investigated over 6,000 complaints relating to unauthorised bank charges brought to its notice and that banks had been compelled to refund over 6.2 billion Naira to affected customers in 2015 alone.
It expressed its resolve to continuously enforce the provision of the Revised Guide to Bank Charges and urged members of the public to report cases of infringement to enable it investigate and apply sanctions on any erring Deposit Money Bank (DMB).
Bank Customers are urged to forward their complaints to the Director, Consumer Protection Department through an email the apex bank provided – [email protected]
Chairman of the Northern States Governors Forum (NSGF) and the Governor of Niger State, Doctor Muazu Aliyu has reacted to the quit notice issued to Fulani residents of Mahanga,Kakuruk,Maseh and Shong 2 in Barkin Ladi and Riyom local Governments of Plateau State, urging the Special Military Task Force (STF) to exercise caution.
The Special Military Task Force had on Saturday asked inhabitants of the affected areas to vacate their domain immediately with their property, citing military action in the troubled villages.
Governor Aliyu warned that the 48 hour ultimatum issued by the STF could lead to breakdown of law and order not only in Plateau State but in other parts of the country.
A statement by Governor Aliyu’s spokesman, Danladi Ndayebo said the forum is worried by complaints from a section of the region to the effect that the vacation order represents a declaration of war by the military against a segment of the nation’s citizens.
The statement added that although the forum is not opposed to any action that will put a stop to the senseless killing of innocent people in the Plateau, it warned that the region cannot afford the likely negative consequences of the order that the Fulani herdsmen should vacate the said villages without providing alternatives.
The forum further advised the STF to work more closely with Governor Jonah Jang of Plateau State instead of issuing unilateral orders that could further worsen the already bad security situation in the state.
It said the current security challenge in Plateau State has provided the opportunity for all stakeholders to sit down and solve the Indigene-settler problem once and for all.