CPC Demands Action As Dana Air Plane Overshoots Runway

Photo: Sahara Reporters


The Consumer Protection Council (CPC) has called for transparent and responsive action after a plane belonging to Dana Air overshot the runway on Tuesday as it landed at the Port Harcourt Airport in Rivers State.

In a statement by its Director-General, Mr Babatunde Irukera, on Wednesday, the council commended the safe evacuation of all passengers and crew onboard without injury.

READ ALSO: Dana Air Plane Overshoots Runway In Port Harcourt

According to them, the cause of the incident is still unknown but under investigation.

The aircraft was damaged while the Nigerian Civil Aviation Authority (NCAA) and Accident Investigation Bureau (AIB) had been notified and already in control.

CPC, however, said: “An open, transparent, sensitive and responsive approach by the airline and relevant authorities is vital to sustaining confidence and assuring consumers.

“The Council welcomes this openness and attention to consumers, including providing medical or psychological support where necessary.”

They further congratulated relevant airport and aviation authorities, as well as the airline for the safe evacuation and management of what could otherwise have been tragic.

The Council called for calm as it awaits more information and a detailed investigation by the AIB, in compliance with ICAO standards.

They also informed the public about their communication with the airline and NCAA, adding that they are aware that Dana Air has provided logistic support and accommodation to the passengers.

In this regard, CPC noted that it must be in compliance with minimum standards in accordance with prevailing Regulations under Part 19, Nigerian Civil Aviation Rules (NCAR).

“The Consumer Protection Council, in collaboration with the Nigerian Civil Aviation Authority, other aviation agencies and service providers remain available to all passengers in the sector to answer questions, provide assistance and required assurances at this and other times. Our hotlines are 08056003030 and 08056002020,” the statement read.

The General Manager, Corporate Affairs, Federal Airports Authority of Nigeria, Henrietta Yakubu, had also confirmed that “no casualty was recorded, as all passengers on board were safely evacuated.”

“A Dana aircraft numbered 9J0363, flying from Abuja to Port Harcourt airport has overshot the Port Harcourt runway. The incident was suspected to have been caused by a heavy rain, which was accompanied by strong wind and storm in Port Harcourt,” Yakubu had said.

FG Sues Turkish Airlines For Alleged Rights Violation

Court, Turkish Airlines, GovernmentThe Federal Government has sued Turkish Airlines before a Federal High Court in Abuja over an alleged criminal violation of the rights of some Nigerian passengers.

The government also indicted the company for violating the enabling law of the Consumer Protection Council (CPC).

The Attorney General of the Federation and Minister of Justice, Mr Abubakar Malami, filed a three-count charge against the airline as well as its Board Chairman, Liker Ayci and its Commercial Manager, Rasak Shobowale.

Untimely Delivery Of Baggage

In the charge, the Federal Government alleged that the three accused persons between December 20, 2015 and March 2016, “without sufficient cause, refused to provide the Consumer Protection Council documents on Turkish Airlines’ policy on delayed baggage,” thereby committing an offence punishable under Section 18 of the CPC Act.

The Federal Government also accused the airline and its two principal officers of violating the same section of the CPC Act by neglecting, without sufficient cause, to attend and testify before the consumer protection agency on the detailed steps taken by the airline to provide redress and compensation to passengers aboard its Flight 623 from Istanbul to Abuja on the said dates, who were affected by its untimely delivery of baggage.

The prosecution came on the heels of persistent refusal of Turkish Airlines to respond to lawful requests of CPC for a full situation report on the airline’s alleged shoddy treatment of passengers of Flight 623 from Istanbul to Abuja on December 25 and 31, 2015 as well as January 9, 2016, which prompted the council to approach the Justice Minister for the prosecution of the airline.

CPC Cautions Service Providers Against Consumer Rights Violation

CPC-ConsumersThe Consumer Protection Council (CPC) has read the riot act to service providers in the telecommunications and aviation industry in Nigeria.

Addressing members of the Mentorship and Business Development Forum of the Nigerian Bar Association in Abuja, the Director General of CPC, Mrs Dupe Atoki, warned against the violation of the rights of consumers.

Speaking on Thursday, Mrss Atoki noted that the Council had been overwhelmed with complaints by consumers, who receive unsolicited messages from telecommunication service providers in addition to making consumers pay for poor quality of service.

She also decried the actions of airline operators offering shabby treatment to their customers in terms of delayed flights and outright cancellation of flights without compensation to their customers.

The CPC boss cautioned persons trampling on the rights of consumers to brace up and improve the quality of their services or be prepared to face legal sanctions.

CPC Orders MTN To Pay 1.85m Naira To Promo Winner

MTNCPC has directed MTN Communications Limited to pay 1.85 million Naira to one of the winners of its Ultimate Wonder Promo for lack of due diligence.

The order of the Consumer Protection Council (CPC) came on the heels of a complaint brought by Mr Omeje Fidelis against the mobile telecommunications giant that he had been underpaid after he was declared winner of two million Naira in the said sales promotion held in 2012.

According to Omeje, he participated in the promo and was called through MTN line 180 on October 10, 2012, that he had won two million Naira in the Ultimate Wonder Promo and that on October 12 of the same year, he got a text message informing him of the presentation ceremony fixed for October 19 at the Nicon Luxury Hotel in Abuja, Nigeria’s capital.

The complainant asserted that during the said ceremony, he was presented with a dummy cheque of two million Naira with his name on it while he was interviewed as well as paraded before the media and the world as a winner of the said amount.

He recounted further that he was stunned to receive another call from MTN line 180 on November 2, 2012 that his winning was 150,000 Naira and was thereafter, given a Verve ATM card for that amount.

In its response to the Council’s intervention, MTN denied the claim of Omeje, saying that he was from the on-set informed that his winning was 150,000 Naira and that the complainant deceitfully presented himself when winners in the two million Naira category were called forward on the day of the prize presentation.

The company stated further that Omeje’s antics were discovered at the verification of winners, which was done after the ceremony and he was thereafter, contacted through its 180 line on his misrepresentation pursuant to which he apologised.

But the CPC demanded for the call data of the communications of October 10, 2012, when Omeje was informed of his winnings of 150,000 Naira but MTN failed, refused and neglected to comply with the request made both in 2012 and 2016.

In its orders, the Council frowned at the consistent refusal of MTN to provide “the call data records evidencing details of communication with the complainant”, declaring that “in the absence of this material evidence, which is solely in the possession of the respondent, the CPC must resolve the issue in favour of the complainant”.

It further declared that “the process of the MTN Ultimate Wonder Promotion whereby the verification exercise was conducted after winners were identified, declared and winnings presented publicly is grossly flawed, lacking in transparency, inequitable and apparently calculated to deceive consumers”.

The CPC, on the strength of these observations, directed the MTN to pay within 14 days of receipt of its order, the sum of 1,850,000 Naira “Being the unpaid part of the two million Naira prize won by the complainant in the 2012 MTN Ultimate Wonder Promotion”.

Commenting on the issue, the Council’s Director General, Mrs Dupe Atoki, reaffirmed the obligation of businesses to desist from promos that are not honest, transparent, equitable and faithful or designed to deceive consumers.

Ministry Says 2.7 Trillion Naira Spent On Power Since 1999

Nigerian power sectorThe Permanent Secretary of the Ministry of Power, Ambassador Godknows Igali, says about 2.7 trillion Naira has been spent on the power sector from 1999 till date.

The official gave the figure on Tuesday during the investigative hearing of the Senate Ad-hoc Committee on Power.

He said inconsistent funding was responsible for the lack of constant electricity in the oil-rich nation.

Ambassador Igali, however,  pointed out that the privatisation exercise, which took place in 2013,  had helped in taking the burden of funding off the Federal Government.

The Senate committee also received a presentation on the National Integrated Power Project, which was conceived in 2004, as a major fast-track initiative to add significant new generation capacity to Nigeria’s electricity supply industry.

Meanwhile, the Consumer Protection Council had commenced investigations into high electricity cost by distribution companies.

The Senate had said that the probe would cover the regimes of former Presidents Olusegun Obasanjo, late Umaru Yar’adua and Goodluck Jonathan.

The Senate Ad- hoc Committee on Power, was inaugurated by the Senate President, Dr. Bukola Saraki, on August 28.

The Clerk of the Committee on Power, Mr Cletus Ojabo, said the probe would be in form of investigative hearing and interactive session with key players in the sector.

February Elections Will Hold As Scheduled – INEC

ElectionsThe Independent National Electoral Commission (INEC) has said that it is working towards making sure that the general elections fixed for February 14 and 28 hold as scheduled.

The National Chairman of the commission, speaking in Abuja, however, refused to react to comments credited to the National Security Adviser, Col. Sambo Dasuki, asking the commission to delay the elections to allow for adequate distribution of Permanent Voter Cards.

The NSA had on Thursday advised the Independent National Electoral Commission (INEC) to delay the elections scheduled for February in order to allow for proper preparations.

He gave the advice during a discourse at London think-tank, Chatham House, where he stated that it would be advantageous if the upcoming elections were postponed.

The INEC Chairman has, however, assured Nigerians that the commission had not participated in any communication about a postponement.

While maintaining that the commission had no intention of postponing the forthcoming elections, he said that they were prepared to distribute the voters card till February 13 if it becomes necessary as it remained mandatory for electorates to vote with their PVCs.

He maintained that the card would ensure that those who snatch ballot boxes find them useless.

He also absolved INEC of blame in the slow distribution of the PVCs.

He alleged that citizens were not coming out to collect their PVCs, but were blaming INEC for not meeting up with challenges of distributing them.


Jonathan Will Win Kaduna With Over Two Million Votes – Sambo

SamboVice President Namadi Sambo, on Monday, boasted that Kaduna State would give over two million votes to President Goodluck Jonathan in the February 14, 2015 presidential election.

Although Sambo lost his ward and Kaduna State to the defunct Congress for Progressive Change (CPC) in 2011, he maintains that with the overwhelming support the Peoples Democratic Party enjoys in the state, the party would emerge victorious in the presidential and other elections come 2015.

A statement by his spokesman, Umar Sani, on Monday, quoted Sambo while speaking during a meeting of the Kaduna chapter of the PDP held at the Hassan Usman Katsina House, Kawo, Kaduna.

Sambo was further quoted as saying that he expected 100 per cent victory for the party’s candidates in other elective posts including that of the governor.

“Kaduna State PDP is the same and one strong family, and I am happy for the promise they have kept and for the promise they have made to us, that Insha Allah, PDP is Kaduna State and Kaduna State is PDP, and PDP will win the elections come 2015.

“It is only PDP today in Nigeria that has its presence in the state, local government, ward and polling unit level. This representation is full and strong all over the federation,” the statement quoted the Vice President.

He added that the President was delighted that the primary elections held in the state were rancour-free.

“We believe that there are no losers, no winners and no vanquished and everybody will be carried along.

“Everyone of our party member that participated in our primary agrees that it is only one person that can be a winner and they have agreed to cooperate and work together,” the statement said.

SERAP, Others Petition Coca-Cola CEO Over Alleged Consumer Rights Abuses

Coca-colaSix Nigerian human rights, non-governmental and civil society organizations have sent an open letter to the Chairman of the Board and Chief Executive Officer of The Coca-Cola Company, Mr Muhtar Kent, over alleged consumer rights abuses by Coca-Cola Nigeria Limited.

The groups are: Socio-Economic Rights and Accountability Project (SERAP); Women Advocates Research and Documentation Centre (WARDC); Women Empowerment and Legal Aid Initiative (WELA); Human and Environmental Development Agenda (HEDA Resource Centre); Partnership for Justice (PJ), and Human Rights Advancement, Development and Advocacy Centre (HURIDAC)

In the letter dated December 9, 2014, and signed on behalf of the groups by SERAP Executive Director, Adetokunbo Mumuni, the groups expressed “serious concerns about the continuing refusal by Coca-Cola Nigeria Limited to comply with the recommendations by the Consumer Protection Council of Nigeria (CPC),” and urged Kent to use his good offices and leadership “to prevail on the Company to respect due process and international standards in its operations and manufacturing process.”

According to the groups, “The failure by Coca-Cola Nigeria Limited to effectively comply with Nigerian laws and regulations is illustrated by the Company’s refusal to subject their manufacturing process to inspection by appropriate authorities, in particular the CPC; failure to establish a Shelf Life Policy for their products in the country which clearly would help to facilitate the removal of expired products from the market; and failure to address health and safety implications of its operations and practices.”

Other instances listed by the groups are: “failure to put in place appropriate grievance resolution policy that can address compensation for injuries, or compensation in instances where replacement will be inadequate; failure to review the Company’s supply chain management to include retailers in order to minimise the distribution of defective, non-conforming or expired products; and failure to bring the Company’s traceability policy in line with international standards by only relying on information as to the place of purchase to trace their products.”

The groups also said that, “the lack of due diligence clearly has implications for the enjoyment of consumer and human rights. The lack of accountability and impunity by Coca-Cola Nigeria Limited is not only unethical but also inconsistent with international standardCoca-Cola s such as the Guiding Principles on Business and Human Rights: Implementing the United Nations Protect, Respect and Remedy Framework.

“The Guiding Principles were endorsed by the UN Human Rights Council in June 2011. The Principles require that Coca-Cola Nigeria Limited show genuine commitment to product safety and quality in Nigeria, and to respect and accept the recommendations of appropriate authorities on the compliance of its plants and operations with international standards, as the parent company does in developed economies,” the groups added.

According to the groups, “Coca-Cola Nigeria Limited is also required to ensure that its activities do not directly or indirectly cause consumer rights abuses, and to provide effective remedies to victims in cases of abuses of consumer rights. The Company must seek to prevent or mitigate adverse consumer rights impacts that are directly linked to their operations, products or services by their business relationships, even if they have not contributed to those impacts.”

“The responsibility of Coca-Cola Nigeria Limited to respect consumer rights is a global standard of expected conduct for all business enterprises wherever they operate. It exists over and above compliance with national laws and regulations protecting human rights. We contend that addressing adverse consumer rights impacts in its operations and practices requires taking adequate measures for their prevention, mitigation and, where appropriate, remediation,” the groups also argued.

CPC Boss Promises Nigerian Consumers Yuletide Protection

ConsumersDirector-General of the Consumer Protection Council (CPC), Dupe Atoki, says the CPC has been given the mandate to provide speedy redress concerning consumers’ complaints, particularly on goods and services.

During a conversation on Channels Television, Atoki advised consumers to be careful and spend wisely as the Yuletide draws near, giving an assurance that the CPC would be on ground to monitor things.

She said that consumers can reach the CPC on issues bothering them via the CPC’s social media and phone lines.

In an attempt to further educate the public, she highlighted check points like ‘Best Before’ and ‘Expiry Date’ on products and steps to take in case of complaints.

The CPC DG also explained the CPC’s role in conjunction with other agencies like NAFDAC, SON and NCAA, noting that there had been a misinterpretation of the law concerning the individual roles of these agencies.

“NAFDAC does not have the power to prosecute defaulters but simply to check product compliance to standards. Prosecution is the function of the CPC,” she affirmed.

Citing electricity distribution as a matter of concern, she noted that the CPC has direct influence over whatever had to do with services.

The DG encouraged users to report any dissatisfaction with power distribution, as the CPC has the authority to handle such matters.

Atoki also spoke on the development in the CPC since she assumed of office. She said that they had become visible as they have been able to educate the public about products, as well as put industries in order.

She reiterated the position of the agency to prosecute anybody found wanting, especially those who refuse to honour a summon by her agency.

Yobe PDP: Former Minister Of Police Affairs On A Rescue Mission

Yobe PDPFormer Minister of Police Affairs, Adamu Waziri, has described as unfortunate the dwindling fortunes of the People’s Democratic Party in Yobe State and attributed it to lack of legitimate leadership of the party at the state level.

Speaking to Channels Television in Damaturu, the Yobe State capital, the former Minister said that as a founding father of the party in the state, he would not just sit back and watch the dwindling fortunes of the party but would work hard to reposition the party ahead of the 2015 general elections.

The former minister said that he was consulting with relevant stakeholders across the state for the restoration of the party in the state with a view to clinching power from the ruling All Progressives Congress (APC) government in the state.

The Yobe PDP has since the return of democracy to Nigeria, failed to make the desired impact in the state as the three governors since then have been of the All Nigeria People’s Party, which has now merged with other parties to become the All Progressives Congress, APC.

At the moment, only one member of the National Assembly is of the PDP while all the state lawmakers are in the APC, a situation the former minister vowed to change come 2015.

One Killed, 15 Injured In Ondo APC Ward Congress

APCThe ward congress of the All Progressives Congress, APC in Ondo State turned bloody yesterday as one Bosun Adegorola was shot dead and 15 others seriously injured during the exercise.

The deceased was shot on the head at Ajipowo area ward 2 in Akure, the state capital when some members of another faction invaded the area and complained about the conduct of the primaries.

According to the Public Relations Officer of Ondo State Police Command, Mr Wole Ogodo, no fewer than three persons have been arrested by the police for alleged breakdown of law and order in the state and detained at the State Criminal Investigation Department, CID.

A faction of the party had pulled out of the congress, alleging marginalisation.

The faction that pulled out included a member of the Board of Trustees of the defunct All Nigeria Peoples’ Party, ANPP, Captain Demola Ariyo, the party’s state chairman, Yemisi Aladesaye, State Chairman of defunct Congress for Progressive Change, CPC, Olalekan Obolo and its governorship candidate in the October 2012 gubernatorial election, Soji Ehinlanwo.

Nasarawa Deputy Governor Abandon APC For PDP

Dameshi to PDPThe Deputy Governor of Nasarawa State, Mr Luka Dameshi has formerly written to the All Progressives Congress (APC), declining to be its member by default, after weeks of political crisis between him and Governor Tanko Al-makura.

Mr Luka Dameshi, in a letter addressed to the Nasarawa State APC Chairman, Mr Stanley Buba, said “I write to formerly inform you of my decision not to join the All Progressives Congress from the defunct Congress for Progressive Change, CPC”.

The letter which was personally signed by the Deputy Governor and copied both the ward and Local Government chairmen of APC in the state, according to Mr Dameshi, is with immediate effect.

A meeting has been scheduled between him and the People’s Democratic Party, PDP, for Tuesday to finalize his defection plan.